Privacy policy

Last updated: September 20, 2024

This Privacy Policy describes how Lit Healing (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.lithealing.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law. Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

What Personal Information We Collect

The personal information we collect depends on how you interact with our Site and use our Services. Below is an overview of the types of personal information we may collect:

1. Information You Provide Directly

Basic Contact Information: We collect your name, email address, phone number, billing address, and shipping address when you place an order or sign up for our Services. This information helps us fulfill orders, provide customer support, and send you order confirmations or shipping updates.

Payment Information: When you make a purchase, we collect payment details such as credit card numbers, billing address, and other payment confirmation data. Payments are securely processed by third-party providers (e.g., Shopify Payments, PayPal), and we do not store sensitive payment details.

Account Information: If you choose to create an account, we collect your username, password, and any security questions/answers. This allows you to manage your orders and account information.

Customer Support Information: We collect any information you provide when contacting customer support, including queries or complaints, in order to resolve issues and improve our Services.

2. Information We Collect Automatically

When you use or visit our Site, we automatically collect certain information through cookies and similar technologies. This Usage Data may include:

Device Information: Information about the device you are using to access the Site (such as IP address, browser type, operating system, and device type).

Interaction Data: Information about your interaction with our Services, such as pages viewed, links clicked, items added to your cart or wishlist, and the amount of time spent on our Site.

We use this data to improve the functionality and performance of our Site and to better understand how customers use our Services.

3. Information from Third Parties

We may obtain information about you from third-party service providers, including:

Shopify: Shopify collects information related to your transactions, such as order details, payment confirmation, and shipping information, to process your orders and provide the Services.

Payment Processors: Our payment processors collect payment information (e.g., credit card or bank details) to process payments on our behalf.

Marketing Partners: If you interact with our marketing emails, we may receive information from third-party platforms (e.g., Mailchimp) to better tailor our communications to you.

We treat any information we receive from third parties in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services: To process your payments, fulfill your orders, send notifications related to your orders or account, and provide customer support.

Personalizing Your Experience: To tailor your shopping experience and provide personalized product recommendations based on your interactions with our Site.

Marketing and Promotions: To send you promotional emails or offers related to our products or services. You can opt out of receiving marketing emails at any time by following the unsubscribe link in our emails.

Improving Our Services: To analyze and improve the functionality of our Site and Services, and ensure our website operates efficiently across different browsers and devices.

Security and Fraud Prevention: To detect, investigate, and address fraudulent or malicious activity, and to protect the security of our Site and users.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect Usage Data automatically when you interact with our Site. Cookies help us:

Enhance the User Experience: By remembering your preferences and actions.

Analyze Website Traffic: By gathering information about how users navigate and interact with the Site.

We may use affiliate links on our Site, which may place cookies to track clicks and purchases for referral and commission purposes. These cookies are managed by the respective affiliate partners and are subject to their privacy policies.

We may allow third-party service providers, such as Google Analytics or Facebook Pixel, to use cookies on our Site for marketing and analytics purposes. These third parties may collect information about your online activities over time and across different websites.

You can control cookies through your browser settings. However, blocking certain cookies may impact your experience and the functionality of the Site.

How We Disclose Personal Information

In certain circumstances, we may share your personal information with trusted third parties:

Service Providers: We share personal information with third-party vendors who provide services on our behalf (e.g., IT support, payment processing, data analytics, shipping, and marketing).

Business Partners: We may share your information with marketing and business partners (such as Shopify) to personalize your experience and provide targeted advertisements.

Legal Requirements: We may disclose personal information to comply with applicable laws or legal obligations, such as responding to subpoenas or government requests.

In Case of Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

We do not sell your personal information to third parties. Any data we share with service providers is done to support our legitimate business operations, in accordance with this Privacy Policy.

User-Generated Content

If you choose to submit product reviews or other content to public areas of our Site, that content may be visible to other users. We are not responsible for the privacy or security of information you make publicly available.

Third-Party Websites and Links

Our Site may contain links to third-party websites, such as social media platforms. Please be aware that we do not control these websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Data

Our Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such information, we will take steps to delete it promptly. Parents or guardians may contact us to request removal of their child's information.

Security of Your Information

We take reasonable measures to protect the personal information we collect. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the security of your information, and you provide it at your own risk.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your information for legal, accounting, or reporting obligations.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.

Correction: You may request corrections to any inaccurate or incomplete personal information.

Deletion: You may request that we delete your personal information, subject to certain exceptions required by law.

Marketing Preferences: You may opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us at lithealing@gmail.com. We may require verification of your identity before processing your request.

International Data Transfers

If you are located outside of the United States, please be aware that your personal information may be transferred to, stored, and processed in the U.S. or other jurisdictions. We will take appropriate measures to protect your personal information when transferring it across borders.

Contact Information

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us at hello@lithealing.com.